Privacy Policy

Last updated:

1. Introduction

This Privacy Policy explains how Zorvynexdholswyx ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website at https://zorvynexdholswyx.world (the "Website") or interact with our services. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

2. Data Controller Information

The data controller responsible for your personal data is:

  • Business Name: Zorvynexdholswyx
  • Address: 15 Queen Street, Cardiff, CF10 2AQ, United Kingdom
  • Email: contactus@zorvynexdholswyx.world
  • Website: https://zorvynexdholswyx.world

If you have any questions regarding this Privacy Policy or our data practices, please contact us using the details above.

3. What Personal Data We Collect

We may collect the following categories of personal data:

3.1 Information You Provide Directly

  • Full name — provided through our order form
  • Email address — provided through our order form
  • Phone number — optionally provided through our order form
  • Message content — provided through our order form
  • Consent records — your consent to data processing

3.2 Information Collected Automatically

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on pages
  • Date and time of access
  • Cookie identifiers (see our Cookie Policy)

4. How We Use Your Personal Data

We process your personal data for the following purposes:

Purpose Legal Basis (UK GDPR)
Processing and fulfilling your order Performance of a contract (Article 6(1)(b))
Responding to your enquiries Legitimate interest (Article 6(1)(f))
Sending order confirmations and updates Performance of a contract (Article 6(1)(b))
Improving our website and services Legitimate interest (Article 6(1)(f))
Complying with legal obligations Legal obligation (Article 6(1)(c))
Website analytics (if consented) Consent (Article 6(1)(a))
Marketing communications (if consented) Consent (Article 6(1)(a))

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Order data: retained for 6 years after the transaction to comply with UK tax and accounting requirements
  • Enquiry data: retained for 12 months from the date of your last communication
  • Analytics data: retained for 26 months in anonymised form
  • Consent records: retained for the duration of your consent plus 3 years
  • Marketing data: retained until you withdraw consent or unsubscribe

After the retention period expires, your data is securely deleted or anonymised.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary:

  • Delivery and logistics providers — to fulfil and deliver your orders
  • Payment processors — to securely process transactions
  • Website hosting providers — to operate and maintain our website
  • Analytics services — to understand website usage (only with your consent)
  • Legal and regulatory authorities — when required by law

All third-party service providers are required to process your data in accordance with applicable data protection laws and our written instructions.

7. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom and the European Economic Area (EEA). If any data is transferred outside these regions, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner's Office (ICO), or adequacy decisions.

8. Your Rights Under UK GDPR

Under the UK GDPR and the Data Protection Act 2018, you have the following rights:

  • Right of access — You may request a copy of the personal data we hold about you.
  • Right to rectification — You may request correction of inaccurate or incomplete data.
  • Right to erasure — You may request deletion of your personal data where there is no compelling reason for continued processing.
  • Right to restriction of processing — You may request that we limit how we process your data in certain circumstances.
  • Right to data portability — You may request your data in a structured, commonly used, machine-readable format.
  • Right to object — You may object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent — Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
  • Right to lodge a complaint — You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at contactus@zorvynexdholswyx.world. We will respond to your request within one month of receipt, as required by law.

9. Information Commissioner's Office

If you are not satisfied with our response or believe we are processing your personal data unlawfully, you may contact the Information Commissioner's Office:

  • Website: https://ico.org.uk
  • Telephone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using HTTPS/TLS protocols
  • Secure storage of data on protected servers
  • Access controls limiting data access to authorised personnel only
  • Regular review and update of our security practices
  • Staff training on data protection and security procedures

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continuous improvement of our safeguards.

11. Cookies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

12. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:

  • Email: contactus@zorvynexdholswyx.world
  • Address: 15 Queen Street, Cardiff, CF10 2AQ, United Kingdom